Returns and Complaints

• 1. in which the Priority Buyer took possession of the goods or in which a third party other than the carrier and designated by the Priority Buyer took possession of the goods;
  2. in which the Priority Buyer took possession of the last of the items or in which a third party, other than the carrier and designated by the Priority Buyer, took possession of the last of the items in the case of a contract obligating the transfer of ownership of multiple items that are delivered separately.

immediately, and in any case no later than 14 days from the date on which the privileged Buyer informed the Seller about withdrawal from the sales contract. The deadline is met if the Priority Buyer sends back the goods before the expiration of the 14-day period.

WE ALSO ENCOURAGE YOU TO USE THE CONVENIENT RETURNS SERVICE (POLISH AREA ONLY) – BANNER WITH RETURN INSTRUCTIONS UNDER THE TERMS AND CONDITIONS.

1. in which the object of performance is a non-refabricated item, produced according to the specifications of a privileged buyer or serving to meet his individualized needs;
2. in which the object of performance is an item that is perishable or has a short shelf life;
3. in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
4. in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things;
5. in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
6. for the supply of daily newspapers, periodicals or magazines, except for a subscription contract;
7. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiration of the deadline for withdrawal.

1. In the event of a defect in the goods, the Consumer has the opportunity to complain about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, if the guarantee has been granted.
2. Using the warranty, the consumer may, under the terms of the Civil Code:
   
   1. Make a statement on price reduction,
   2. With a material defect – make a declaration of withdrawal from the contract,
   3. Demand that the item be replaced with a defect-free one,
   4. Demand removal of the defect.
3. The Seller asks to submit complaints on the basis of warranty to the return address for complaints (subsection. §2.5) or electronic address for complaints (subsection. §2.3) indicated in 2 of the Regulations.
4. If it turns out that in order to consider the complaint it is necessary to deliver the defective goods to the Seller, the Consumer is obliged to deliver these goods at the expense of the Seller, to the address:
   
   MODNY STYLISTA
   street: Odrodzenia 3
   zip code: 95-200
   city: Pabianice
   country: POLAND
5. If the goods are additionally covered by a warranty, information about it, as well as its conditions, is available in the product description in the Store.
6. Complaints about the operation of the Store should be addressed to the e-mail address indicated in 2.3 of the Regulations.
7. Complaints will be handled by the Seller within 14 days.
   JUDGMENTAL METHODS FOR DISPUTING COMPLAINTS AND RECEIVING CLAIMS
8. If the complaint procedure fails to produce the result expected by the Consumer, the Consumer may use, among other things:
   
   1. mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
   2. assistance of the locally competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the court should be submitted As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
   3. free assistance from the city or county consumer ombudsman;
   4. ODR’s online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.